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Privacy Policy

Privacy Policy — Gray’s Signature Builds

Effective date: 30 October 2025
Contact: info@grayssignaturebuilds.co.uk

This Privacy Policy explains how Gray’s Signature Builds (“we”, “us”, “our”) collects, uses and protects personal information on our WordPress websites. The site is an information-only site (no user accounts or eCommerce). We aim to be clear and transparent about how we handle data.

1. Data controller

Gray’s Signature Builds is the data controller for personal data collected via this website. For questions about this policy or to exercise your data rights, contact: info@grayssignaturebuilds.co.uk.

2. What personal data we collect

We only collect the personal data that you choose to provide:

  • Contact form submissions: name, email address, phone number, message.

  • Email sign-ups: email address (only if you choose to subscribe).

  • Technical / automated data: IP address, browser type, device information, pages visited, and basic analytics data collected by cookies or similar tools.

We do not collect special category (sensitive) data through the public site.

(We explain cookies and analytics below.) Guidance on what to include in a privacy notice and when to provide information is available from the UK Information Commissioner’s Office (ICO). ICO

3. How we use your personal data

We use your data for limited, specific purposes:

  • To respond to your enquiries and provide information you request.

  • To send optional marketing/newsletter emails if you explicitly subscribe.

  • To improve the website, monitor performance and understand site usage (analytics).

  • To comply with legal obligations (e.g., records for accounting or legal requests).

We will only use your personal data for the purpose(s) we collected it for, unless we reasonably consider we need to use it for another compatible purpose.

4. Lawful basis for processing

Under UK GDPR, every processing activity must have a lawful basis. Typical bases we rely on are: consent (for marketing and some cookies) and legitimate interests (for site analytics, basic contact handling and security). The ICO provides guidance on selecting and documenting lawful bases. ICO

5. Cookies, tracking and analytics

We use cookies and similar technologies to make the site work, to remember preferences and to collect analytics data. For optional analytics or marketing cookies we ask for consent where required and provide a cookie notice. See ICO guidance on cookies and privacy notices for more details. ICO

Typical tools we may use (examples): Google Analytics or similar third-party analytics providers. You can manage cookie preferences via the cookie banner (if shown) or via your browser settings.

6. Third-party services & processors

We may share data with trusted third parties who process data on our behalf, for example:

  • Hosting and website providers (WordPress hosting).

  • Email / newsletter services (e.g., Mailchimp) — if you subscribe, your email is stored with the provider who acts as a processor under a Data Processing Addendum. Mailchimp provides contractual safeguards and transfer mechanisms for international processing. Mailchimp+1

We require processors to act only on our instructions and to maintain appropriate security.

7. International transfers

Some third-party processors may store or process data outside the UK. Where personal data is transferred internationally we use appropriate safeguards (e.g., Standard Contractual Clauses, approved frameworks) to ensure an adequate level of protection. (See your chosen processor’s DPA for details.) Mailchimp

8. Data retention

We keep personal data only as long as necessary for the purpose collected or to comply with legal obligations. For example:

  • Contact form messages: retained for up to 2 years unless you request earlier deletion.

  • Newsletter subscriptions: retained until you unsubscribe or request deletion.

If you need a specific retention period changed, contact us at info@grayssignaturebuilds.co.uk.

9. Your rights

Under the UK GDPR you have rights including: the right to be informed, access, rectification, erasure, restriction, portability, object and to withdraw consent. You can exercise these rights by contacting info@grayssignaturebuilds.co.uk. More detail on individual rights is available from the ICO. ICO

If you remain unhappy after contacting us you can raise a complaint with the UK Information Commissioner’s Office (ICO). The ICO is the supervisory authority for the UK and provides guidance on how to complain. ICO

10. Security

We use appropriate technical and organisational measures to protect personal data (secure hosting, limited access, HTTPS). However no internet transmission is completely secure — if you have concerns about security of your data please contact us.

11. Children

This site is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us to request removal.

12. Changes to this policy

We may update this policy. The “Effective date” at the top will show when it was last updated. Material changes will be notified on the website.

13. Contact & complaints

For questions, data access requests or complaints contact: info@grayssignaturebuilds.co.uk.
If you remain dissatisfied you can complain to the UK ICO — details are available on the ICO website.